House Rules & Guest Policies

1. Check-in and check-out

• Check-in time: 2:00 PM
• Check-out time: 12:00 Noon
• Early check-in and late check-out are subject to availability and management approval.
• Additional charges may apply for unauthorised late check-out.
• Guests must complete the required identification and registration procedures before check-in.
• Only registered and authorised guests may stay overnight.

2. Guest occupancy and visitors

• The number of overnight guests must not exceed the approved occupancy stated in the reservation.
• All visitors must be registered with security or management before entering the premises.
• Visitors are only permitted during management-approved visiting hours.
• Unregistered overnight guests are strictly prohibited.
• Additional guests may attract extra charges.
• Management reserves the right to deny entry to unauthorised visitors.

3. Parties, events and gatherings

• Parties, celebrations, events and large gatherings are strictly prohibited without prior written approval from management.
• Guests intending to host birthdays, private celebrations or other events must declare this during booking.
• Approved events may attract additional charges and security requirements.
• The number of attendees must remain within the property’s approved capacity.
• Unauthorised events may result in immediate termination of the stay without a refund for unused accommodation, where permitted by the booking terms and applicable law.

4. Noise and neighbourhood respect

• Guests must maintain reasonable noise levels at all times.
• Quiet hours are observed between 10:00 PM and 7:00 AM.
• Loud music, shouting and disruptive behaviour are prohibited during quiet hours.
• Guests must respect neighbouring properties and other residents.
• Management may intervene where excessive noise or disturbances occur.

5. Smoking and prohibited substances

• Smoking and vaping are strictly prohibited inside the apartment.
• Smoking may only be permitted in designated outdoor areas, where provided.
• Illegal drugs and prohibited substances are strictly forbidden anywhere on the property.
• Guests may be charged reasonable cleaning or restoration costs resulting from smoking violations.

6. Property care and damages

• Guests are expected to handle all furniture, appliances, decorations and equipment with care.
• Damaging, removing or tampering with property belonging to KMK Luxury Villa is prohibited.
• Guests are responsible for damage caused by themselves or their visitors, excluding normal wear and tear.
• Any damage or malfunction should be reported immediately.
• Management may charge the reasonable, documented cost of repairing or replacing damaged or missing items.
• Furniture and appliances must not be moved or rearranged without management approval.

7. Cleanliness and housekeeping

• Guests are expected to maintain reasonable cleanliness throughout their stay.
• Housekeeping services will be provided according to the villa’s operating schedule.
• Additional cleaning requests may be made through the guest service portal or by contacting management.
• Excessive mess or damage requiring specialised cleaning may attract additional charges.
• Guests should dispose of waste in the designated bins.
• Guests should not flush sanitary products, wipes or other unsuitable materials down the toilets.

8. Electricity, air conditioning and appliances

• Guests should switch off air conditioners, lights and other electrical appliances when not required.
• Electrical appliances must be used responsibly.
• Tampering with electrical installations, solar equipment, inverters, batteries, generators or distribution panels is strictly prohibited.
• Guests must not connect high-power electrical equipment without management approval.
• Any electrical fault should be reported immediately.

9. Security and personal safety

• Guests must lock doors and windows when leaving the apartment.
• Access codes, keys and security information must not be shared with unauthorised persons.
• Lost keys or damaged access devices may attract replacement charges.
• Guests must comply with reasonable security and identification procedures.
• Dangerous weapons, explosives and unlawful activities are prohibited.
• Guests should report suspicious activity or security concerns immediately.
• Emergency exits and access routes must remain unobstructed.

10. Food, dining and additional services

• Guests may order meals, refreshments and other available services through the KMK Luxury Villa guest service portal.
• Food orders and additional services are subject to availability and applicable charges.
• Special requests, including decorations, private dining and personalised experiences, must receive management approval where required.
• Guests should avoid activities that may cause permanent stains, burns or damage to furniture and interior finishes.
• Guests must not use cooking equipment in areas where cooking is prohibited.

11. Parking and vehicles

• Parking is permitted only in designated areas.
• Vehicles must not obstruct entrances, gates or emergency access.
• Guests are responsible for securing their vehicles and valuables.
• Vehicle repairs, car washing and other activities that may damage the premises require management approval.

12. Children and pets

• Children must be supervised by a responsible adult, particularly around electrical equipment, balconies, outdoor areas and any water features.
• Parents or guardians are responsible for the conduct and safety of children in their care.
• Pets are not permitted without prior written management approval.

13. Photography and commercial activities

• Personal photography and videos are permitted provided they do not damage the property or disturb others.
• Commercial photoshoots, music videos, film production, promotional events and similar activities require prior management approval.
• Approved commercial activities may attract additional charges.
• Illegal commercial activities are strictly prohibited.

14. Cancellations, refunds and extensions

• Cancellations and refunds are governed by the cancellation policy agreed to during booking.
• Requests to extend a stay are subject to availability and payment of the applicable rate.
• Guests must obtain management approval before extending their stay.
• Any applicable refund, additional charge or booking adjustment will be handled according to the published booking terms.

15. Lost or forgotten items

• Guests are encouraged to check the apartment carefully before departure.
• Items discovered after check-out will be recorded and kept for a reasonable period under the property’s lost-property procedure.
• Guests may contact management to arrange collection.
• Delivery or courier costs for returning items may be charged to the guest.

16. Violation of house rules

Management reserves the right to take reasonable action when house rules are violated. Depending on the seriousness of the violation, actions may include:

• A verbal or written warning.
• Additional charges for documented damage or services.
• Restriction of unauthorised visitors or activities.
• Termination of accommodation for serious or repeated violations, in accordance with applicable law and booking terms.
• Reporting unlawful activities to the appropriate authorities.

17. Management rights and guest privacy

• KMK Luxury Villa respects the privacy of its guests.
• Management and authorised staff will not enter occupied private areas without a legitimate reason and appropriate notice, except in emergencies or where immediate action is necessary for safety.
• Management may refuse entry to persons who pose a genuine safety or security risk, subject to applicable law.
• Guest information will be handled in accordance with the property’s privacy policy.