Cancellation and Refund Policy

1. About this policy

This policy explains how cancellations, refunds and booking changes are handled at KMK Luxury Villa. It forms part of the Booking Terms and Conditions agreed to during booking.

2. Cancellation by the guest

• Cancellations must be requested through the website, by phone, by WhatsApp or by email, and are effective from the time they are received by management.
• Cancellations received 7 days or more before the check-in date are eligible for a full refund of amounts paid, less any non-refundable charges shown in the booking breakdown.
• Cancellations received between 48 hours and 7 days before check-in are eligible for a refund of 50% of the accommodation charge.
• Cancellations received less than 48 hours before check-in, or a failure to arrive without notice, are not eligible for a refund.
• Bookings for approved parties and events may be subject to different notice periods and charges, which are confirmed in writing when the event is approved.

3. Refunds

• Approved refunds are processed to the original payment method and may take several working days to appear, depending on the payment provider.
• No refund is given for unused accommodation where a stay is shortened or ended early, except where management agrees otherwise.
• Refunds are not given where a stay is terminated for a serious or repeated violation of the House Rules, where permitted by the booking terms and applicable law.

4. Cancellation or changes by the villa

• If KMK Luxury Villa cannot honour a confirmed booking, guests are offered alternative dates or a full refund of amounts paid.
• Where management cancels or materially changes a booking, reasonable compensation or a refund is offered, as agreed with the guest.

5. Extensions and early departure

• Requests to extend a stay are subject to availability, payment of the applicable rate and management approval.
• Early departure does not reduce the total charge for the stay unless management agrees otherwise.

6. Special circumstances

Where events outside anyone’s control (for example serious illness, travel disruption or government restrictions) prevent a stay, guests should contact management as early as possible. Management will review each case individually and, where fair, offer alternative dates or a refund.